Refund policy

At NIX REBORN, we want you to love your purchase. We offer a 30-day return window from the date you receive your order.

Eligibility for Returns

To be eligible for a return:

The item must be in its original condition (unused, unworn, with tags attached).
It must be in the original packaging.
You must provide proof of purchase (order number or receipt).

Note: We do not accept returns on opened or used skincare and beauty products for hygiene and safety reasons.

How to Start a Return

Contact us at thenixreborn@gmail.com within 30 days of receiving your order.
Include your order number and the reason for the return.
Once approved, we will send you return instructions and a prepaid shipping label (where available).

Returns sent without prior approval or outside the 30-day window will not be accepted.

Non-Returnable Items

The following items cannot be returned:

Opened or used skincare, serums, creams, masks, or any personal care products (hygiene reasons).
Sale items, discounted bundles, or clearance products.
Gift cards.
Custom or personalized orders.
Perishable goods or items marked as final sale.

Damaged or Defective Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or wrong item, contact us within 48 hours at thenixreborn@gmail.com with photos of the issue. We will arrange a replacement or full refund at no cost to you.

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order.

European Union (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receipt for any reason, provided the item is unused and in its original condition (as stated above).

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
Approved refunds will be processed to your original payment method within 10 business days.
Shipping costs are non-refundable unless the return is due to our error (wrong item or defective product).
It may take additional time for your bank or card issuer to post the refund to your account.